SOS

[Kjost]

Receiving error :

There is a problem with the printer or ink system. Turn printer off, then on. If problem, persist, contact, HP.

please someone help me configure this issue

[A_Gayathri]

Hi @Kjost,

Welcome to the HP Support Community

I understand you are getting the error message you're encountering with your HP Officejet Pro 8600 Plus indicates a problem with the printer or ink system. Here are some steps you can take to try and resolve the issue:

To assist better:

• Are you using genuine HP ink cartridges?
• Was there any recent update on the printer prior to the issue?
• Was there any paper jam or carriage jam issue on the printer recently?

While you respond to that, Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove the USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating the printer firmware.

If the issue persists, then please follow the steps mentioned in this document: HP OfficeJet Printers - Resolving 'Print System Problem', 'Problem with Ink System' Errors

• Turn off the printer: Follow the instructions and turn off the printer. Wait for a few minutes before turning it back on. Sometimes, this simple step can reset the printer and resolve the issue.
• Check the ink cartridges: Open the printer cover and ensure that the ink cartridges are properly installed and seated in their respective slots. Sometimes, a loose or improperly installed cartridge can cause errors.
• Inspect for any obstructions: Check the printer for any paper jams or foreign objects that may be obstructing the printer mechanism. Clear any jams and remove any foreign objects carefully.
• Restart your computer: Sometimes, issues with the printer can be related to communication problems between the printer and the computer. Restarting your computer can sometimes resolve these issues.
• Update printer firmware: Ensure that your printer has the latest firmware installed. You can usually find firmware updates on the HP website. Updating the firmware can sometimes fix bugs and improve the printer's performance. Software and Drivers for HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g
• Check for software updates: Ensure that your printer drivers and software are up to date. You can usually download the latest drivers and software from the HP website.
• Reset the printer: If none of the above steps work, you can try resetting the printer to its factory settings. Refer to the printer's user manual for instructions on how to perform a reset.

Refer to this document: HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[A_Gayathri]

Hi @Kjost,

Welcome to the HP Support Community

I understand you are getting the error message you're encountering with your HP Officejet Pro 8600 Plus indicates a problem with the printer or ink system. Here are some steps you can take to try and resolve the issue:

To assist better:

• Are you using genuine HP ink cartridges?
• Was there any recent update on the printer prior to the issue?
• Was there any paper jam or carriage jam issue on the printer recently?

While you respond to that, Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove the USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating the printer firmware.

If the issue persists, then please follow the steps mentioned in this document: HP OfficeJet Printers - Resolving 'Print System Problem', 'Problem with Ink System' Errors

• Turn off the printer: Follow the instructions and turn off the printer. Wait for a few minutes before turning it back on. Sometimes, this simple step can reset the printer and resolve the issue.
• Check the ink cartridges: Open the printer cover and ensure that the ink cartridges are properly installed and seated in their respective slots. Sometimes, a loose or improperly installed cartridge can cause errors.
• Inspect for any obstructions: Check the printer for any paper jams or foreign objects that may be obstructing the printer mechanism. Clear any jams and remove any foreign objects carefully.
• Restart your computer: Sometimes, issues with the printer can be related to communication problems between the printer and the computer. Restarting your computer can sometimes resolve these issues.
• Update printer firmware: Ensure that your printer has the latest firmware installed. You can usually find firmware updates on the HP website. Updating the firmware can sometimes fix bugs and improve the printer's performance. Software and Drivers for HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g
• Check for software updates: Ensure that your printer drivers and software are up to date. You can usually download the latest drivers and software from the HP website.
• Reset the printer: If none of the above steps work, you can try resetting the printer to its factory settings. Refer to the printer's user manual for instructions on how to perform a reset.

Refer to this document: HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!