Same issue but the answer isn't working

[CatButler]

This exact issue is presenting itself. 

New cartridges inserted but the self check/test page print that normally automatically happens isn't kicking in. 

I tried turning off the printer, waiting and then turning it back on. I tried unplugging it as specified inthe solution presented and neither is working. This kind of thing always happens at the time when a printed document is the most important thing at hand. So frustrating. 

[Betty0610]

@CatButler

Welcome to the HP Support Community.

Are you able to copy well?

Try a firmware update: https://support.hp.com/in-en/document/c02919168

Let me know if this helps.

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Thanks!

Have a great day!