Says incomplete set up

[Kmorrow15]

My hpdesk jet 2855e continues to say its incomplete set up on my hp app

[Hawks_Eye]

Hi @Kmorrow15 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thank you for sharing that—and I’m truly sorry you’re running into this setup issue. It’s frustrating when everything seems connected, yet the HP Smart app still insists the setup isn’t complete. 

Let’s walk through a few focused steps to help resolve this and get your HP DeskJet 2855e fully functional.

 

1. Check HP Account Sign-In and Activation

The HP DeskJet 2855e is part of the HP+ program, which requires:

• Signing into the HP Smart app with an HP account.
• Completing the activation process, including accepting terms and enabling web services.

If you skipped or exited the activation early, the app may continue to show “Incomplete Setup.”

You can revisit the setup using this guide:
HP DeskJet 2855e Setup Instructions

 

2. Disconnect VPN and Reconnect to Wi-Fi

HP Smart requires a direct internet connection to complete setup.

• Disconnect from any VPN or proxy services.
• Ensure your printer is connected to the same Wi-Fi network as your computer or mobile device.
• Restart both the printer and your device.

 

3. Reset the Printer and Re-add in HP Smart

A fresh start can often clear lingering setup flags.

• Press and hold the Wireless and Cancel buttons on the printer for 5 seconds to reset network settings.
• Open HP Smart and remove the printer from the app.
• Re-add the printer and follow the prompts to complete setup.

 

4. Update Firmware

Outdated firmware can prevent setup from completing properly.

• Visit the HP 2855e driver and firmware page.
• Download and install the latest firmware update.

Once these steps are completed, the HP Smart app should recognize the printer as fully set up. If the message persists, I can help walk you through a deeper reset or explore alternate setup paths. 

You deserve a smooth, reliable experience—and I’ll stay with you until it’s resolved.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye