• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎10-10-2024 03:52 PM

HP Recommended
Operating System: Microsoft Windows 11

HP Officejet 6700. Won't print. Says missing or incorrectly installed printhead. What can I do?

Category:
1 REPLY 1

‎10-12-2024 12:12 PM

HP Recommended

Bi @Bodfishlinda 

 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.
 

If your HP OfficeJet 6700 is showing a "missing or incorrectly installed printhead" message, here are some steps you can take to troubleshoot and resolve the issue:

1. Check the Printhead Installation

  • Turn Off the Printer: Start by turning off the printer and unplugging it.
  • Open the Printer: Open the access door to the printhead area.
  • Remove the Printhead: Carefully remove the printhead by releasing the lever or latch that holds it in place.
  • Inspect the Printhead: Check for any damage or debris on the printhead and its contacts. Clean the contacts gently with a lint-free cloth or cotton swab if needed.

2. Reinstall the Printhead

  • Reinstall: Once you’ve inspected and cleaned the printhead, carefully reinstall it by aligning it properly and pressing down until it clicks into place.
  • Close the Access Door: Close the printer’s access door securely.

3. Check Ink Cartridges

  • Inspect Cartridges: Make sure the ink cartridges are correctly installed. Remove and reseat them if necessary.
  • Check Expiry: Ensure the ink cartridges are not expired or dry.

4. Reset the Printer

  • Power Cycle: Turn the printer back on after ensuring everything is properly installed. Sometimes a power cycle can resolve minor issues.

5. Run Printer Diagnostics

  • Use HP Print and Scan Doctor: Download and run the HP Print and Scan Doctor, which can help diagnose and fix issues automatically.

6. Update Firmware

  • Check for Updates: Visit the HP support website to see if there are any firmware updates available for your printer. Install any updates that are applicable.
  • Click here to install the firmware

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support
 

Raj2111
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.