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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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HP Recommended
HP Recommended
Running the length of the carriage should be a plastic encoder strip. This thin strip has a grid printed on it that an optical sensor in the printhead assembly reads so that it knows where the printhead is located at all times. if that strip is missing or dirty it can cause the printer to swing the head back and forth as it tries to determine the location of the printhead. Strip can be cleaned with a water dampened lint free cloth. Do not use any chemicals and avoid using too much pressure or you can damage the grid. I have run into cases where the one end of the strip has broken and no longer grabs the hook that holds it in place. If that is the case, you could try making a new end with duct tape.
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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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