Scan to e-mail

[Tj83171]

I used to be able to scan a document and send it to my email and now its saying I need some software.  I'm not sure what software and why didn't I need this before?  How can this problem be rectified so I can scan to email again?

[Raj2111]

Hi @Tj83171 

Welcome to the HP support community.

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.

Remember that Scan to Email requires a stable network connection and an installed email program on the computer (Outlook or Thunderbird, for example).

Be mindful of the full range of benefits and limitations - budget printers may not provide all the features you expect.

At the least, check the Specifications and read the User Guide before you purchase a printer (or any device).

•  Product Specifications for the HP OfficeJet 5258 All-in-One Printer (M2U84A)
•  Product Specifications for the HP OfficeJet 5258 All-in-One Printer (Z4B12A)
•  User Guide
• Documents!  Example:   How to > topic Print > subject list Instructions & Settings

Reference and Resources – Places to find help and learn about your Printer

Printer Homepage – “Things that are your printer”

Drivers / Software / Firmware Updates, Videos, Bulletins/Notices, How-to, Troubleshooting, User Guides, Product Information, more

HP OfficeJet 5258 All-in-One Printer

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support