Scan to mail - HP OfficeJet Pro 7740

[DSI-Colunex]

Hello HP,

You should consider to change the scan-to-mail procedure in your next firmware upgrade.

The process time it is to slow.

We are used to use the scan-to-mail function from HP devices and we didn’t expect to have this kind of service.

The function should not be through an app but through direct option from scan.

If that it’s not possible you should be specific in the technical specifications, because in this case (http://h20195.www2.hp.com/v2/GetDocument.aspx?docname=4AA6-6865EEE&doctype=data%20sheet&doclang=EN_G...) the information given isn’t clear.

Best regards,

[sandytechy20]

@DSI-Colunex

Welcome to the HP support community.

Did you check if this printer has the latest firmware?

If not, try the steps mentioned in this HP document to update the firmware:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[DSI-Colunex]

Hello Sandytechy20,

Thanks for your answer.

The printer already has the latest firmware.

And I spend more than a week with hp support with that question.

That’s the reason for my post,

Suggesting HP team responsible for firmware to improve it. 

Best Regards

[sandytechy20]

@DSI-Colunex

Thanks for the suggestion.

This will be considered in upcoming updates.

Cheers.

[DSI-Colunex]

Hello HP update developers,

Any news about a old option?

We are about to "kill" the machine!!!

[SofiaML]

Hi there,

More information can be found at the links below:

https://support.hp.com/lt-en/document/ish_6518575-3148193-16

https://support.hp.com/rs-en/document/ish_6185297-6063300-16

Regards,
SofiaM