-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Screen Message B8CD2D9C

Create an account on the HP Community to personalize your profile and ask a question
06-16-2025 08:04 AM
Printing 169 pages 2-side, interupted with code B8CD2D9c and quit printing. would not allow me to turn off printer by on-off button. came back on and printed a few pages and then stopped again with same code, I unpluged it and of course lost everything on the spooler! What does this code mean and how do I fix it if it happens again?
06-17-2025 08:23 AM
@DERCA, Welcome to the HP Support Community! We're thrilled to have you on board!
Thanks for posting your query! We're here to help you get back up and running. To better assist you, could you please share your printer's serial number or product number with us via private message?
Need help finding your product number? No worries! Check out this handy guide:
https://support.hp.com/in-en/document/ish_2039298-1862169-16
To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name.
Now, let's dive into the issue! Could you please elaborate on what's happening with your printer? The more details you provide, the better we'll understand the problem and the faster we can resolve it!
We're all ears!
Regards,
Max3Aj