Sent job to printer. Received MAP error

[BB712]

Sent a job to printer. MAP error of some sort appeared and printer shut down. Cannot turn back on. Have tried reset by unplugging cord from printer and wall. No work.

[A_Gayathri]

Hi @BB712 ,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you're experiencing an issue with your HP Officejet 4635 printer, especially if it shuts down and cannot be turned back on after a MAP error, you may want to try the following steps:

Check Power Connection:

• Ensure that the power cord is securely connected to both the printer and the power outlet.
• Try plugging the power cord into a different outlet to rule out issues with the current outlet.

Perform a Power Reset:

• Disconnect the power cord from the printer and wait for about 30 seconds.
• Reconnect the power cord and try turning on the printer.

Check for Paper Jams:

• Make sure there are no paper jams in the printer. Paper jams can sometimes trigger errors.

Update Firmware:

• Check if there's a firmware update available for your printer on the HP support website. Updating the firmware can resolve various issues.

Inspect for Obstructions:

• Open the printer cover and check for any obstructions or foreign objects inside the printer.

Check for Overheating:

• If the printer feels unusually warm, it may have overheated. Allow it to cool down for some time before attempting to turn it on again.

Factory Reset (Caution):

• As a last resort, you may consider a factory reset, but be aware that this will erase all custom settings. Consult your printer's manual or HP support for instructions on performing a factory reset.

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Gaya1239

HP Support