• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended

Is there a way to bypass the " Use Setup cartridge" error on the HP Photosmart 5510 printer. I do not have access to those setup cartridges as the printer was given to me.

 

Thanks

1 REPLY 1
HP Recommended

Hi @Techwizard2,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

I understand that you are facing issues with the bypass setup cartridge error.

 

Check the ink cartridges

  • Check the cartridge labels and make sure the cartridges are seated properly in the carriage.
  • Turn on the printer, and then open the door or lid to the cartridge access area.
  • Wait until the carriage is idle and silent before you continue.
  • Check if the cartridges have 'SETUP' on the label.
  • If your new printer did not come with SETUP cartridges Contact HP Customer Support . SETUP cartridges cannot be purchased from retailers and are available only with a new printer or with some replacement printhead kits.
  • If SETUP cartridges are installed, or you installed new cartridges and got the error, continue to the next step.
  • Push in the tab on a cartridge, and then lift it out of the slot.

Removing the cartridge from the carriage

  • Reinsert the cartridge into its color-coded slot, and then press down on it until it snaps into place.

Inserting the ink cartridge until it clicks into the carriage

  • Repeat these steps to remove and reinsert the other cartridges.
  • Close the door or lid to the cartridge access area.

Contact HP Customer Support to resolve a 'Use SETUP cartridges' error

  • Contact HP Customer Support or the HP Support Community for available options to finish setting up your printer.
  • Go to HP Customer Support.
  • Enter your product serial number to view warranty status and to change your location, if necessary.
  • Select a support option.
  • Ask the community. Post a message with your model name and number and the error message to get help with clearing the error.
  • Contact an HP agent. If you are in Asia Pacific, you will be directed to a local service center.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-
HP Community Moderator



† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.