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‎08-15-2020 12:41 PM - edited ‎08-15-2020 12:42 PM

HP Recommended
Product: HP Officejet 6700 Premium
Operating System: macOS 10.15 Catalina

We bought our printer quite a long time ago but never set it up, now the setup ink cartridges are not working. Have tried installing different ink cartridges but the printer will not accept them until the setup ink cartridges have been used. I would love to get the solution to reset and re-initialize the printer. Thanks.

5 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-18-2020 08:26 AM

HP Recommended

Hi @mbethell

 

We could perform an OOBE reset on the printer to bypass the error 

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

View solution in original post

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2 REPLIES 2

‎08-18-2020 08:26 AM

HP Recommended

Hi @mbethell

 

We could perform an OOBE reset on the printer to bypass the error 

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Was this reply helpful? Yes No

‎09-05-2020 10:26 AM

HP Recommended

Hi! I am having the same issue. Can you please DM the solution for my HP ENVY 5055?

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