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Message 1 of 3
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Flag Post

Setup Printer Cartridges Missing

HP Recommended
HP Photosmart 5520 AIO Printer
Microsoft Windows 10 (64-bit)

I have a 5520 photosmart printer that i need to start using but it has never been set up from new. I do not have the setup cartridges and need to know how to bypass this process and go straight to using regular cartridges. I have installed the brand new cartridges but wont let me past the set up screen.

Please help as I work from home and need to resolve this urgently.

Thank you

2 REPLIES 2
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HP Support Agent
HP Support Agent
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Message 2 of 3
Flag Post
HP Recommended

Hi @TASMILLER

 

Welcome to the HP Support Community. I'd be happy to assist you

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

I have sent you a private message with the reset steps, specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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Message 3 of 3
Flag Post
HP Recommended

I have the same issue, regarding missing cartridges. Can you help me?

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