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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Setup cartridge not being recognized
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11-11-2020 05:21 PM
Hello, I am trying to set up printer that someone bought for me. I have a color and a black setup cartridge but the printer is only recognizing the color cartridge. I also have a new HP black cartridge. May I please have instructions on how to override this?
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Accepted Solutions
11-16-2020 03:50 AM
We would have to perform an OOBE reset on the printer to bypass the error
- The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
- In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping
11-14-2020 07:10 AM
Hi @Yatesee,
I'd like to help!
- What is the exact error message you receive?
Meanwhile, try the below steps -
Reset the product
- With the printer turned on, disconnect the power cord from the rear of the printer.
- Unplug the power cord from the wall outlet.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
- Reconnect the power cord to the printer.
- Turn the printer on. HP recommends plugging the printer directly into a wall outlet.
Clean the electrical contacts
Remove the cartridge indicated by the error message, clean the electrical contacts, and then reinsert the cartridge in its color-coded slot.
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Turn the printer on.
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Open the door to access the cartridges.
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Wait until the carriage stops moving before you continue.
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Remove the cartridge indicated in the error message from its slot, holding it by its side.
CAUTION:
Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
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Remove any protective tape that still might be on the contacts.
CAUTION:
Do not touch or try to remove the copper electrical strip.
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Lightly dampen a lint-free cloth with distilled water, and then clean only the copper-colored contacts on the cartridge.
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Lightly dampen a lint-free cloth with distilled water, and then clean the electrical contacts in the carriage, located inside the printer.
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Wait 10 minutes for the contacts to dry.
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Reinsert the cartridge.
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Insert the black cartridge into the right slot.
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Insert the tri-color cartridge into the left slot.
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Repeat these steps for the other cartridge, if necessary.
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Close the cartridge access door.
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If the error persists, repeat the previous steps to clean the cartridge and carriage contacts a second time.
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Check for the error message.
Hope this helps! Keep me posted.
And, Welcome to the HP Support Community.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping
11-16-2020 03:50 AM
We would have to perform an OOBE reset on the printer to bypass the error
- The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
- In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping
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