Setup cartridge out of ink before setup complete

[Mike991]

My black ink setup cartridge for my new Envy Photo 6230 printer only lasted about ten pages - mainly A4 text with one 6*4 photo. Frustrating as my first instant ink replacement is ten days away. How do I complain?

Cartridge package is marked T6M98A MYS7 210400 191015 1240
Colour cartridge is still working fine. After two sets of cleaning, both cartridges show about 50% estimated supply levels.

[TEJ1602]

@Mike991, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

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Keep me posted.

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[TEJ1602 · Accepted solution]

@Mike991

Thanks for replying. 

The setup cartridges would have been through the initialization and printing of reports. Also, those are regular ink cartridges. Not to worry, the Instant Ink Cartridges will have 2x more ink in the cartridges and will last longer.

I have placed the order and expedited the shipment for replacement ink. It should reach you within 3 to 4 business days. 

Let me know if you have any other questions. 

Please click “Accept as Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day ahead! 

[Mike991]

@TEJ1602

I must have been unlucky with a rogue cartridge - it was streaky on blocks of black and large fonts to begin with and then ran out during the first cleaning cycle I tried.

Thanks for expediting the shipment, hopefully I'll be able to use the printer in earnest soon.

I'll let you know how I get on.

[TEJ1602]

@Mike991

Sure, keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Mike991]

Once the replacement cartridge was installed, the printer has been working fine.  Thanks for your help

[TEJ1602]

@Mike991

That's great! Happy to hear that.

Let me know if you need any further assistance.