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Message 1 of 2
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Setup ink

HP Recommended

Hi! My husbands company purchased an HP Office Jet Pro 8720 for him to use as he works from home. Since then we have moved and must have lost the set up ink cartridges, or they were not given to us with his work from home equipment. I have tried to set up the printer in our home and even purchased the correct cartridges from Target, but unfortunately I cannot use them because they are not the set up cartridges. Is there any way I can purchase set up ink cartridges? Thank you!

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HP Support Agent
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Message 2 of 2
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HP Recommended

@cathgn, Welcome to the HP Support Community!

 

  • The ink cartridges that go with the printers are setup ink cartridges that are designed to initialize the printer.
  • These ink cartridges are not available in local stores.

We will have to perform an OOB reset on the printer to bypass the use of setup ink cartridges.

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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