Several Error Messages after replacing 950XL ink cartridge

[Dude2345]

A cartridge error EMPTY came up and I opened a new 950XL box that I purchased last year to have on hand. When I replaced the new black 950XL a new error came up that I loaded  a 'previously used cartridge'-it was new in box. Then as the printer was aligning, I got a new message "There is a problem with the printer or ink system". I've tried all reset recomendations from this website and the message will not clear. I assume it doesn't like the new cartridge. But I don't want to buy another $99 cartridge to see if that is the problem. How can I get it to read this cartridge?

[Irfan_06]

Hi @Dude2345,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with your printer that has an ink system error.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) Refer to the steps on this link to further troubleshoot.

D) If the issue still persists, refer to the steps on this link to restore factory defaults and let me know if that resolves the issue

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[Dude2345]

After trying all of these solutions more than twice I have given up. It looks like it doesn’t like the new cartridge’s and therefore will not work. It is disappointing to buy $100 dollars in ink cartridge’s and for my HP printer to say they are previously used (bought them new sealed) and so it won’t allow the printer to work giving me these error messages. 

[Karen20231]

I have same problem. tried everything and the ink cartridge is brand new and the exact same HP cartridge that I took out of the printer.

[Dude2345]

I appreciate your suggestions, but none of these solutions worked.

It was working fine until I replaced the empty HP ink cartridge with a new HP one.

😞

[Irfan_06]

Hi @Dude2345, @Karen20231,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

I've sent you a private message with the instructions to perform a factory reset on your printer.

In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support