cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Wonderer99
New member
3 0 0 0
Message 1 of 3
211
Flag Post

Shipment processing?

HP Recommended
Envy 5030
Microsoft Windows 10 (64-bit)

Hi so I just got my new printer and using the low volume cartridges it came with. Due to a printing issue I have had to print a number of prints to rectify an issue meaning the colour cartridge is already low. The ink status on my account just shows shipment processing.

 

I have no idea what this means. Cartridges on order? Has the printer notified HP it needs ink? It would be good to have some sort of confirmation  the printer has requested ink.

 

Can someone confirm this for me please. 

 

2 REPLIES 2
Jeet_singh
Retired
Retired
21,068 21,032 1,398 2,347
Message 2 of 3
Flag Post
HP Recommended

@Wonderer99,

 

Thank you for posting your query on HP Support Community,

 

Normally, the Instant Ink program would auto-detect the low ink and ship a replacement cartridge, only when the printer isn't constantly connected to the internet or there are connection issues, is when that doesn't happen.

 

Your HP Instant Ink account page contains the data on past deliveries and estimated shipments.  

It also helps you understand what state your cartridges are in based on HP's data,  

Any issues will be shown with its solution using a step by step approach, to make it easier for you!

 

Do you see a tracking# generated? You'll find the shipment details on your Instant Ink account Page. Once you login, click on the "Ink Shipment" located on the left side of the screen. 

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. 

 

Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Jeet_Singh
I am an HP Employee

0 Kudos
JillSa
Level 7
Level 7
206 256 20 89
Message 3 of 3
Flag Post
HP Recommended

@Wonderer99 

The "shipment processing" shows up when a shipment has been triggered but prior to a tracking number being available.  It usually takes 3-5 days to populate the tracking number but your shipment is processing and will be shipped soon.

Hope that helps.

JillSa

I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as Accepted Solution
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation