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    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: HP Printers - A [software component] will damage your computer message displays when printing or while installing (macOS) .
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Solved!

Shutdown procedure of Deskjet5200 not possible

HP Recommended
HP Deskjet 5230
Microsoft Windows 10 (64-bit)

HP Deskjet 5200 shutdown procedure stops in a loop of errors and when I start the proposed "shutdown" via the touchscreen, the display shown a running "shutdown", but never ends.

I removed the power for 10 seconds and 5 minutes, but the display restarts with error " the systems has been wrongly /errorously shutdown", ... and the loops begin again.

 

Is there anyone out there, who knows a solution ?

3 REPLIES 3
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HP Support Agent
HP Support Agent
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HP Recommended

Hi @Heinrich_-1,

 

I'd like to help with the printer issue.

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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HP Recommended

Hi Jay_G24,

 

thanks a lot for your support. Unfortunately I have to inform you, that your recommendations are exactly what I have done several times ( with little variations ), but with no result.

The problem actually is, that the printer does not initialize completely and runs into a loop of 2 error messages, saying that the printer had not been correctly shut down.

 

After concacting the HP-support here for 20 Euros, and they could not find a solution, I finnaly accept that the printer is simply broken and I will buy a new one.

 

Thanks and keep care.

Heinrich

 

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HP Support Agent
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It does seem like a hardware issue.

 

I respect your decision.

If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

 

 

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