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Flag Post

Single vertical stripe shows up on copies and scans

HP Recommended
Office Jet 4650
Microsoft Windows 10 (64-bit)

Whether scanning or copying (NOT printing), a single black vertical stripe shows up on the document.  It is about 3/4 of an inch wide and is near the left margin.  Sorry but I cannot get a picture to show up.

Thank you.

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Message 2 of 2
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HP Recommended

@behnkeba Vertical or horizontal lines or color bands are typically caused by fingerprints, smudges, or debris on scanner parts, cartridge issues, or there is a power or calibration issue with the scanner mechanism.

 

Step 1: Clean the scanner parts

Fingerprints, smudges, dust, or debris on the scanner glass, under the scanner lid, or in the document feed slot can cause lines and color bands. Clean these parts with a soft, lint-free cloth sprayed with glass cleaner.

 

Read one of the following sections for steps to clean these components, depending on your printer type.

 

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & skip to steps under Lines or color bands in copies

(By the end of this article all the issues should be resolved)

 

P.S: Welcome to HP Community 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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