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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎10-29-2025 10:42 AM

HP Recommended

We have barely had this printer for 3 months and we got an error message that both printheads are failing. I did the recommended HP stuff (open tank, take out printheads, put them back in, close tank, power off printer, unplug printer, wait 60 seconds, plug back in, etc.) and the error message is still there. WHAT ELSE DO I DO!?! This is so frustrating.

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2 people had the same question
2 REPLIES 2

‎11-01-2025 08:24 AM

HP Recommended

Hi @Tater3123,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I hear your frustration getting a printhead failure on a brand-new HP Smart Tank 7301 after only 3 months is definitely not what you expect. Let’s go through the steps to resolve this:

1. Power Reset

  • Turn off the printer.
  • Unplug it for 60 seconds.
  • Plug back in and power on.


2. Reseat Printheads

  • Open the ink access door.
  • Remove both printheads carefully.
  • Check for protective tape (should be removed).
  • Wipe contacts gently with a lint-free cloth dampened with distilled water.
  • Let dry for 5 minutes.
  • Reinstall printheads firmly until they click.


3. Update Firmware


4. Run Printhead Cleaning

  • On printer: Settings > Printer Maintenance > Clean Printhead.

 

I hope this helps.

 

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

VikramTheGreat

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‎11-12-2025 06:43 PM

HP Recommended

I have done the following to troubleshoot my printer purchased 10/9/2024 for $279.99 and have printed only 171 pages ($1.64 a page).  

1. Power Reset

2. Reseat Printhead

3. Confirm Firm wear is up to date. 

4. Clean printhead and ensure contacts are cleaned and undamaged. 

5. Replaced Printhead 

6. Performed Factory Reset. 

 

Is there anything additional I can try? Since the warranty is expired, I am happy to take this thing apart and try to check connections, etc. 

 

 

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