Smart tank printer heads

[StopbuyingH]

My printer under warranty was sent to HP for a replacement.  (Mine FedExed to them which they received). Replacement never showed up.  Called and said they were going to issue me a refund check.  Said "check processed on October 25, 2024.  On 12th day, guess what, no check.  Refused to give me a tracking number.  Refused to tell me where the "check" is.  Now claims to issue a second check.  Yes you guessed it, refused to give a tracking number.  This has been going on for over 2 months now.  Always promises but nothing ever shows up.  So now I don't have my printer that I paid $374 at best Buy nor the check to purchase one.  Don't trust them or buy their products.  They will lie to you and do nothing in return.  Don't buy the warranty, they will screw you in the end.

[Raj2111]

Hi @StopbuyingH 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I'm so sorry you're dealing with this frustrating situation. It’s completely understandable to feel upset, I hope this is sorted out soon, and you get the refund or replacement you deserve.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

-Regards

Raj-HP Support