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‎08-18-2024 04:33 AM

HP Recommended
Operating System: Chrome OS

I have the HP Envy 6020e All in one printer. Suddenly it's not printing and the light remains solid amber. I've tried the diagnostic tools multiple times & it only tells me I can't print until the problem is solved. Really? It just doesn't say what is wrong & the fixes don't work. And a couple of times it said there was a problem with one of my print cartridges but it's not consistent on the cartridges. I do have genuine hp cartridges. When trying to print it acts like it's going to print but then nothing happens.  Please help. Thanks

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