Something is wrong with your account

[DFQueenie]

I have continued message printer will not print. Check account. All firmware is ok. This happens repeatedly. No help from any HP source. I see this is a problem for others. What can I do?

[Kuroi_Kenshi]

Hi @DFQueenie,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding Printera!  

We're thrilled to have the opportunity to assist you and provide a solution.

The "Check Account" message on your HP LaserJet M110we is likely due to an issue with HP+ or Instant Ink subscription status. Since you've already confirmed your firmware is updated, try these steps:

Check HP Smart Account & Subscription

• Log in to your HP account: HP Smart
• Go to "My Printers" and check if the printer is listed and active.
• If you were using Instant Ink, confirm the subscription is active or properly canceled.

Remove & Re-add the Printer in HP Smart

1. Unlink the printer:
   • Open HP Smart on your PC or phone.
   • Remove the printer from your account.
2. Factory Reset the Printer:
   • Press & hold the Wireless and Cancel buttons for 10+ seconds until the printer resets.
3. Re-add the Printer:
   • Reconnect it to WiFi using HP Smart.

Check Printer’s Connection to HP Servers

• Print a Configuration Report:
  • Press and hold the Resume button (⏩) for 5 seconds.
  • Check if "HP Connected" is enabled.
• If it's disabled, restart your router and printer, then reconnect.

Disable HP+ Features (If Possible)

• HP+ locks the printer to only use HP ink & require an active HP account.
• If you don't want HP+, you may need to reset the printer to factory defaults and set it up without HP Smart (USB-only printing).

Let me know if you're still stuck! 😊

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,