Speed mac/ pickup roller , color printhead issue

[Chanchu1]

SMART TANK 515

serial no. 

[personal info removed]

[Sneha_01]

HI @Chanchu1,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you’re dealing with several issues with your HP Smart Tank 515 printer, including problems with speed, the pickup roller, and the color printhead. Here’s a structured approach to troubleshoot each of these issues:

1. Speed Issues

If your printer is printing slowly, try the following:

• Check Print Quality Settings:
  • Ensure that the print quality settings are not set to “High” or “Best” if you don’t need that level of quality. Lower settings can improve print speed.
• Update Printer Firmware:
  • Visit HP’s support website to check for any available firmware updates and install them if necessary.
• Perform a Printer Reset:
  • Power off the printer, unplug it from the power source, wait for 60 seconds, plug it back in, and then turn it on.

2. Pickup Roller Issues

If the pickup roller is not functioning properly, follow these steps:

• Inspect the Pickup Roller:
  • Open the printer’s paper tray and look at the pickup roller. Check for any paper dust or debris that might be affecting its operation.
• Clean the Pickup Roller:
  • Use a lint-free cloth slightly dampened with water to clean the pickup roller. Make sure the roller is dry before using the printer again.
• Check for Paper Jams:
  • Ensure there are no paper jams or obstructions inside the printer.
• Align the Paper:
  • Ensure that the paper is loaded correctly and is aligned properly in the tray.

3. Color Printhead Issue

If you’re having trouble with the color printhead, here’s what you can do:

• Check Ink Levels:
  • Verify that all ink tanks are properly installed and have sufficient ink. Replace any empty or low ink tanks.
• Clean the Printhead:
  • Use the printer’s built-in cleaning utility to clean the printhead. This can often be found in the printer’s maintenance or tools menu.
• Inspect the Printhead:
  • Remove the printhead and check for any visible clogs or damage. Clean the printhead contacts gently with a lint-free cloth if needed.
• Reinstall the Printhead:
  • After cleaning, reinstall the printhead and check if the issue persists.
• Perform a Printhead Alignment:
  • Use the printer’s alignment tool to ensure the printhead is properly aligned.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support