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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
OfficeJet 5255/ Starter Ink

I am getting an error telling me to use my starter ink to begin using my printer. I am using the cartridges that I received in the box, but they are not working. How can I order a new set of starter ink cartridges for my OfficeJet 5255? The virtual agent is not helpful and i can't seem to find contact information anywhere for HP service. Thanks.

1 REPLY 1
HP Recommended

Hi @cdickerson

 

Welcome to the HP Support Community. 

 

I have sent you a private message with the steps to bypass the setup ink message which is specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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