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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Re: Stop printer from going offline
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07-01-2020 11:54 AM
Why does my printer keep going "offline" when it isn't. I am sitting right here. It's on and connected. Nothing has moved or changed. I could print a half an hour ago and now it's offline. How to I force it to be online and print? Using the doctor is stupid because it dumps all the doc in the que and I have to start over.
Solved! Go to Solution.
Accepted Solutions
07-02-2020 01:21 PM
The underlying cause might be the connection type. You might want / need to switch to a TCP/IP connection.
What to do? You may need to use a different version of the Doctor for this problem.
Any, yes, the Doctor will clear the queue - that's part of the cleanup process. Rats.
Try this version of the Doctor to resolve odd connection errors...
Offline Doctor V5.0.6
- Download and Save the doctor to your computer
- Open File Explorer > Navigate to the folder in which you saved the file (likely Downloads)
- Execute the doctor – Answer any prompts / let the process complete
- Restart the computer, log in, and wait for the final steps in the Doctor to finish.
- Check for any difference.
NOTES – Contributed by ShlomiL
Paraphrased
Connection Issues
- Print and Scan Doctor Version 5.0.6 creates a secondary queue for printing with TCP/IP port.
Check
If necessary, Adjust the “Default” printing device (Default Printer)
Open Control Panel > icon view > Devices and Printers
Right-Click on the printer NOT marked as “Scan Only / DO NOT DELETE”
Set printer as Default
Example – Printers listed in Devices and Printers
Set “Default” Printer = HP OfficeJet Pro 9020 series PCL-3
NOT Default = Scan Only -HP OfficeJet Pro 9020 series PCL-3 (Network)-DO NOT DELETE
==============================================================================
Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
Open Support Home
Enter the name of your device
Thank you for participating in our HP Community . We are a world community of volunteers dedicated to supporting HP technology. |
07-02-2020 01:21 PM
The underlying cause might be the connection type. You might want / need to switch to a TCP/IP connection.
What to do? You may need to use a different version of the Doctor for this problem.
Any, yes, the Doctor will clear the queue - that's part of the cleanup process. Rats.
Try this version of the Doctor to resolve odd connection errors...
Offline Doctor V5.0.6
- Download and Save the doctor to your computer
- Open File Explorer > Navigate to the folder in which you saved the file (likely Downloads)
- Execute the doctor – Answer any prompts / let the process complete
- Restart the computer, log in, and wait for the final steps in the Doctor to finish.
- Check for any difference.
NOTES – Contributed by ShlomiL
Paraphrased
Connection Issues
- Print and Scan Doctor Version 5.0.6 creates a secondary queue for printing with TCP/IP port.
Check
If necessary, Adjust the “Default” printing device (Default Printer)
Open Control Panel > icon view > Devices and Printers
Right-Click on the printer NOT marked as “Scan Only / DO NOT DELETE”
Set printer as Default
Example – Printers listed in Devices and Printers
Set “Default” Printer = HP OfficeJet Pro 9020 series PCL-3
NOT Default = Scan Only -HP OfficeJet Pro 9020 series PCL-3 (Network)-DO NOT DELETE
==============================================================================
Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
Open Support Home
Enter the name of your device
Thank you for participating in our HP Community . We are a world community of volunteers dedicated to supporting HP technology. |
07-04-2020 09:03 AM
I am using the network connection. Is that enough or do I need a IP driver or something. There are other computers connected to the printer via a network cable and they are not having problems. It didn't happen before but I have no idea if anything has changed since then. I know that I have done nothing between the times it prints and doesn't print.
07-04-2020 09:17 AM
@xjonx wrote:I am using the network connection. Is that enough or do I need a IP driver or something. There are other computers connected to the printer via a network cable and they are not having problems. It didn't happen before but I have no idea if anything has changed since then. I know that I have done nothing between the times it prints and doesn't print.
Did you run the Offline Doctor (version 5.0.6)?
Your response does not make it clear what you have done. ?
What are the results?
The is no IP "driver".
In most cases, the doctor does take care of the TCP/IP connection.
IF you did run the Doctor 5.0.6
If that did not fix the problem,
If you are running the Full Feature Software,
There is reason to believe the software might need to be removed and reinstalled.
Full Feature Software
HP OfficeJet Pro 8720 All-in-One Print and Scan Driver and Accessories
How-to Video contributed by Expert @greenturtle
Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
HP OfficeJet Pro 8720 All-in-One Printer series
Thank you for participating in our HP Community . We are a world community of volunteers dedicated to supporting HP technology. |
08-27-2020 04:10 PM
I took the advice and installed the newer version. The problem seems to have been fixed by that.
I am just confused as to why all the other HP update software that is on this computer failed to pick that up the one time it would have been useful or why the old print doctor didn't suggest the update.
VERY FRUSTRATING.
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