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In the middle of printing when it stopped and an error message of the #4 flashing as well as amber light is flashing.  Wifi is lit blue; red X shows and a green arrow shows.  Do you know what this error message means.  It is not out of paper and the printer is not used very often.  It is maybe 6 months old.

3 REPLIES 3
HP Recommended

@JRemsik 

 

Reference document:

HP DeskJet, ENVY 6000, 6400 Printers - Blinking Lights

 

Not sure about the #4 ..

The amber light is mentioned in two sections - worth checking to see if the circumstances match what you see.

 

@greenturtle 

Can you help diagnose this error type?

 

Note:  Our colleague @greenturtle is in a vastly different time zone from those of us in the USA / Canada regions.

 

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Regardless,

Six month old printer is still in Warranty.

It's worth checking with HP Support for options and help.

 

HP Support - Technical Support for Devices in Warranty

 

Case submission to HP Support is available to those whose devices are registered and still in Warranty.

 

For the rest of us, this is not an option.

HP Support does not generally provide free service for out-of-warranty devices.

Our Community is not HP Support; we do offer help free of charge.

Scroll to bottom > Ask the Community

Post New Question

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Submit a case for Warranty Support / Repair to HP Support. 

 

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Select a method and contact HP Support…

 

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>>> HP Support on Facebook >>>  HP on Facebook

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Some regions offer WhatsApp

NOTE:  Submission Checks the device warranty status

Covered regions –Check video at minute 2:08

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WhatsApp Help Center

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In Windows > Settings > System > About > (Support) Online support > Contact an HP Agent

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Open homepage for  HP Community  > Hover mouse over Support

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Register your product during first setup or soon afterwards

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Have a Care Pack Warranty that needs to be Registered?

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Check the Warranty on your product

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Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

 

HP Video – Submit a Warranty Dispute:  https://youtu.be/PTMvck49GP4

 

HP Limited Warranty Statements (General Information)

 

Standard Warranty, that is, the warranty included with the device, typically covers hardware as explained in the Warranty document.  Optional Care Pack warranties differ by contract.

 

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HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY Pro 6455 All-in-One Printer 

 

Thank you for participating in the HP Community.

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Our Community is comprised of volunteers - people who own and use HP devices.

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Question / Concern Answered, Click "Accept as Solution"

Dragon-Fur

HP Recommended

Hi @Dragon-Fur  @JRemsik 

 

ER 04 is a Paper Jam.

 

May want to check if there are any paper jams in the printer.

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



HP Recommended

@greenturtle 

 

Good Heavens - I skipped right by the very first option in the document.

Silly Dragon.  Rats.  Smiling.

 

@JRemsik 

Well, there you go - paper jam

No paper?  Printer is confused and thinks there is a paper jam in spite of "no paper".

HP DeskJet, ENVY 6000, 6400 Printers - E4 (Paper Jam) Error 

 

If the error won't clear, you still have the option to contact Support.

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.