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‎11-19-2019 05:54 AM

HP Recommended
Product: Lenova IdeaPad S540
Operating System: Microsoft Windows 10 (64-bit)

I can print a colored test document from the printer, but when I print from an app, it reverts to monochrome!
Can anyone advise please

3 REPLIES 3

‎11-21-2019 11:05 AM

HP Recommended

@rogerlaptop101, Welcome to the HP Support Community!

 

Which app are you using to print?

Have you tried printing different types of documents like PDF, Word or Webpages and check if the issue persists?

What model HP printer are you using?

 

You may use HP Smart app to print from your Win 10 PC.

Refer to this document to know how.

 

Keep me posted for further assistance.

KUMAR0307
I am an HP Employee

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‎11-22-2019 02:45 AM

HP Recommended

Hi, thanks for your support. Since posting my problem, I have spoken with HP support and the very helpful lady sorted my problem by helping me to manually install the printer (Add a Printer in the control panel) which overcame the problem. Apparently, she thought it was a windows update that may have caused the problem. Anyway, she (sorry, cant remember her name but she did give a support reference in case it happens again) was very helpful, especially as my printer was out of warranty. Thank you.

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‎11-22-2019 03:12 AM

HP Recommended

@rogerlaptop101

 

Happy to hear that your issue is resolved.

 

If you need further assistance feel free to reach out to us.

 

Have a great day! 

Asmita
I am an HP Employee

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