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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
LAHR
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Stopping job because the scheduler could not execute a filter.

HP Recommended
J9V91A -- HP DeskJet 3755
macOS 11.0 Big Sur

On Mac Big Sur Deskjet 3755 not printing documents:

 

E [06/Apr/2021:16:46:23 -0600] HP_DeskJet_3700_series: File “/usr/libexec/cups/filter/cgpdftoraster” has insecure permissions (0100777/uid=0/gid=0).
E [06/Apr/2021:16:46:23 -0600] [Job 7] Unable to start filter "cgpdftoraster" - Undefined error: 0.
E [06/Apr/2021:16:46:23 -0600] [Job 7] Stopping job because the scheduler could not execute a filter.

 

How do I fix this?

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TEJ1602
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@LAHR, Welcome to HP Support Community!

 

To be able to assist you better, I'd like to know the following-

  • How is the printer connected to the computer?
  • Is there any antivirus/security software installed on the computer?

Meanwhile, ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

 

Also, try to uninstall and reinstall the printer software on the computer, refer to the document HP Printers - Uninstalling HP Printer Software (Mac)  for help.

 

Try printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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LAHR
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The printer is wireless connected:  AirPrint for Mac Big Sur up to date.  No antivirus installed.  Default Mac firewall.

I have uninstalled / reinstalled the printer at least 3 times.  Thanks for your assistance.

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LAHR
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Thanks for trying to help, but suggested solution did not work.

Big Sur 11.2.3 (20D91) up to date.

HP driver downloaded directly from HP support.

Firmware update cannot be performed:  "this firmware does not contain upgrade for your device".

Error continues the same.

Apple insists this is a problem with HP software.

What to do?

 

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