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‎12-28-2020 11:58 AM

HP Recommended
Product: HP Envy 6230
Operating System: Microsoft Windows 10 (64-bit)

Hi support,

Today I installed my new HP Envy 6230 and all went well, got it running wireless in my network, did some print jobs and did an software upgrade.

I was all happy, but about an hour later, we started to smell a strange smell coming from the printer.

Hard to describe how it smells exactly, but is more like chemical then burning.

Am 100% sure I removed all the plastic stuff and am pretty sure this is not normal.

What do you suggest?

Category:
1 REPLY 1

‎01-07-2021 02:53 PM

HP Recommended

@jdb1970

 

Welcome to the HP Support Community. 

 

We shall escalate this case.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community.


I am an HP Employee

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