• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎01-26-2023 12:29 PM

HP Recommended
Product: HP OfficeJet Pro 9015 All-in-One Printer
Operating System: macOS 12.0 Monterey

I reset my OfficeJet Pro 9015 to cold restart.  I subscribed to instant ink.  I'm now stuck since it's trying to print the alignment page, but it says that it can't since I have instant ink cartridges and they aren't enrolled!  This is really a bug!  I've tried resetting the printer by shutting down.  I can't shut down in the normal way, since it hangs on the shutting down screen.  I've unplugged the power cord, and unplugged it from the wall for 30 seconds, but when I restart I'm in the same situation.   Any further suggestions?  Is there a way to do a factory reset by just using the on/off button?

 

Category:
6 people had the same question
1 REPLY 1

‎03-05-2023 12:37 PM - edited ‎03-05-2023 12:56 PM

HP Recommended

I found this, and it worked for me. One of my ink cartridges was low.

 

HP Printer stuck on printing alignment page - HP Support Community - 6739865

 

Good Luck

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.