Stuck at "Use SETUP cartridges that came with your printer"

[SportsEngineer]

Hi there,

My printer is stuck at the "Use SETUP cartridges that came with your printer" error message, and I no longer have the setup cartridges.  As I understand it, I need instructions that I receive via private email as they are specific to my device.  Can someone please send me those instructions?

Thanks

[Irfan_06]

Hi @SportsEngineer,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I understand you're experiencing an issue with your printer that has an ink cartridge error.

To understand the issue and help you, please share the details listed below:

- Exact model number/product number(SKU number) of your HP Product (Click herefor information on how to find the model number/product number).

- Is this the first time you are setting up the printer hardware or was it setup before and working fine?

- May I know which application are you using to print?

- When was the last time your printer was working fine?

- Were there any changes made to your printer recently?

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support

[printer7709]

I'm having the same issue after installing new cartridges. I no longer have the setup cartridges, but can't move past this error message to use the print. Could I have the instructions emailed as well?

Thank you!

[Irfan_06]

Hi @SportsEngineer,

To understand the issue and help you, please share the details listed below:

- Exact model number/product number(SKU number) of your HP Product (Click herefor information on how to find the model number/product number).

- Is this the first time you are setting up the printer hardware or was it setup before and working fine?

- May I know which application are you using to print?

- When was the last time your printer was working fine?

- Were there any changes made to your printer recently?

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support

[SportsEngineer]

Here's the requested information:

- Exact model number/product number(SKU number) of your HP Product (Click herefor information on how to find the model number/product number).

SNPRC-1401-02

- Is this the first time you are setting up the printer hardware or was it setup before and working fine?

It was setup before and working fine.

- May I know which application are you using to print?

Macbook Pro internal driver

- When was the last time your printer was working fine?

A couple of years ago (it has been in storage until now).

- Were there any changes made to your printer recently?

No

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

Macbook Pro

[printer7709]

Thank you so much for your reply! Here's my printer info:

-SKU: TH1B26N15K

-this printer was set up previously and working well before I replaced the toner. I have confirmed that it is the correct toner and is installed correctly. 

-the printer was working well about a week and a half ago before I replaced the toner. 

-no recent changes expect for replacing the toner. 

-we're using a windows pc with this printer. 

Thank you so much for your help!

[Irfan_06 · Accepted solution]

Hi @SportsEngineer, @printer7709,

Thank you for sharing the above information.

Please follow the steps below to fix the issue.

A) Perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) Refer to the steps on this link to further troubleshoot.

D) If the issue still persists, refer to the steps on this link to restore factory defaults and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support