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‎08-29-2022 12:12 AM - last edited on ‎08-31-2022 05:23 AM by Retired

HP Recommended
Product: HP OfficeJet Pro 8710 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Hi! I'm stuck in an Endless Loop with these messages: 

Printer Error

There is a problem with the printer. Turn the printer Off, then On

No matter if I unplug the printer or use the power button, when I turn it back on it says I should have used the power button.

Not sure what to do next and have an important project to finish.

Thanks for any help

1 REPLY 1

‎09-01-2022 12:12 PM

HP Recommended

@PrettyFrustratd

 

Welcome to the HP Support Community.

 

I'd love to help.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the communities page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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