Stuck ink cartrudge

[mh2406]

I am,disabled and my carer has tried to put the ink cartridges in, unfortunately she has put them in the wrong way with the metal facing me.  Can anyone help?

[Raj_05]

Hi @mh2406,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like the ink cartridges in your HP DeskJet 2810e All-in-One printer may be incorrectly installed. Here’s a step-by-step guide to help correct the issue.

Turn On the Printer: Ensure the printer is powered on. The ink cartridge carriage should move to the center where you can access it.

Open the Ink Cartridge Access Door: This is usually located on the front or top of the printer.

Remove the Ink Cartridges: Gently push down on the ink cartridge to release it from the carriage. Carefully pull it out.

Check the Orientation: The metal contacts on the ink cartridges should face the printer's internal metal contacts. The cartridges usually have a label or guide to help with the correct orientation.

Reinstall the Cartridges:

• Insert the ink cartridges into their slots, making sure the metal contacts face the printer.
• Push the cartridges firmly into place until they click or lock into position.

Close the Ink Cartridge Access Door: Ensure it is properly closed.

Check for Any Errors: The printer may run a cleaning or alignment cycle automatically. Follow any prompts on the printer's display if it has one.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support