Stuck on "Printing the alignment page..."

[Turner77]

Have the same issue here HP Officejet Pro 9015 stuck on PRINTING THE ALIGNMENT PAGE - HP Support Community - 8218457 , and here hp officejet 9015 stuck on alignment page - HP Support Community - 8328885 , and here Solved: HP OfficeJet 9015 stuck in Instant Ink Print Alignment Page ... - HP Support Community - 868... , and here Solved: Stuck on Printing the alignment page - HP Support Community - 8589560 , and here hp officejet 9015 stuck on alignment page - HP Support Community - 8494136. 

I have a valid, live instant ink subscription and instant ink is all I have and have ever used. It tells me I can't use the instant ink that's installed, even though it should be usable since I do have the subscription for it. The only thing I can do from there is for it to futilely try to print an alignment page only for it to be forever stuck on that because it thinks it has ink that's not paid for when it is. Frustrating. 

[VikramTheGreat]

Hi @Turner77,

Welcome to the HP support community.

I understand you have trouble using the instant ink cartridges in your printer. To check and get more help, please share the Instant Ink ID or printer details in a private message so I can try to check and help you better.

Please help us with the Printer serial number or the product number in a private message for further assistance.
 

Here is the link to find the product serial number: - Click here

To access your private messages, simply click the private message icon in the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.
 

VikramTheGreat

HP Support

[Turner77]

1KR42A

[VikramTheGreat]

Hi @Turner77,

Thank you for sharing the printer details. For more help, I am inviting you to a private message.

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name.  

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

VikramTheGreat

HP Support