Suddenly stopped printing

[Sarah_Peterson]

 6 months old printer smart tank 675. This error suddenly appeared. Stopped printing. What could be the reason for it?

 

[zoey7886]

@Sarah_Peterson, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding printer error issue! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Thanks for sharing the image — that display with the two ink droplets usually means your printer’s feeling a bit stuck with the ink system.

Since your Smart Tank 675 is just 6 months old, here’s a quick checklist to get things flowing smoothly again:

🔹 Lift the lid gently and check if the ink tanks are properly filled and the caps are snug.
🔹 Open the printhead area — make sure nothing feels loose or out of place. A soft click when reseating helps!
🔹 Give the printer a breather — turn it off, unplug it for a minute, then power it back on.
🔹 Run a printhead clean via the HP Smart app to help clear any dried ink.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,