Super tank 580 carriage jam

[rapg9900]

When started the printer, the carriage did not move to the Center.

[Sneha_01]

HI @rapg9900,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

A "carriage jam" error on your printer, particularly if the carriage does not move to the center when you start the printer, often indicates a mechanical issue or obstruction within the printer. Here’s a step-by-step guide to troubleshoot and resolve the issue:

1. Turn Off and Unplug the Printer

• Turn off the printer using the power button.:
• Disconnect the power cord from the printer to ensure safety while inspecting and handling the internal components.

2. Inspect the Printer Internals

• Open the printer’s access doors or panel. For many printers, this is the area where you access the ink cartridges.
• Look inside for any paper scraps, foreign objects, or debris that might be blocking the carriage movement. Gently remove any obstructions you find.
• Ensure there are no obstacles in the carriage path. The carriage should be able to move freely from side to side.

3. Manually Move the Carriage

• Gently move the carriage to the center of the printer. Be careful not to apply too much force, as the carriage may be stuck due to a jam.
• If the carriage does not move or is difficult to move, there might be a mechanical obstruction or issue.

4. Check and Clean the Carriage Path

• Check the rods or belts that guide the carriage. Ensure they are clean and not obstructed by debris.
• Use a soft, lint-free cloth to clean any visible dust or ink residue in the carriage area.

5. Verify Cartridge Installation

• Carefully remove the ink cartridges from the carriage. Reinstall them, ensuring they are seated correctly. Misaligned or improperly installed cartridges can sometimes cause the carriage to jam.
• Ensure that the cartridges are not damaged or leaking, as this can also affect carriage movement.

6. Reset the Printer

• With the printer unplugged, wait for at least 60 seconds. Plug the printer back in and turn it on.
• Observe if any error messages or indicators are displayed on the printer’s control panel after powering it back on.

7. Check for Firmware Updates

• Go to the HP Support website and search for your printer model
• Check if there are any firmware updates available and follow the instructions to download and install them.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support