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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎10-02-2025 07:39 AM

HP Recommended
Product: HP OfficeJet 9012 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Replaced an HP cartidge on my printer (Cyan) and now the printer won't let me print. The error says supply system problem. I have tried shutting off and restarting numerous times, but nothing seems to work. The computer is not reading the new cartridge at all. It says a new cartridge was installed, but on the Print Doctor, it still shows as depleted.

1 REPLY 1

‎10-05-2025 04:24 AM

HP Recommended

Hi @MK618 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

Thanks for explaining the situation—it’s understandably frustrating when a simple cartridge replacement leads to a complete printing block. 

 

Let’s walk through a few focused steps to help your HP OfficeJet 9012 recognize the new cyan cartridge and clear the supply system error.

 

Step-by-Step Recovery Guide

1. Check Cartridge Authenticity and Seating

  • Make sure the cyan cartridge is genuine HP and matches the correct model (typically HP 963 or HP 963XL for your printer).
  • Power off the printer and gently remove the cyan cartridge.
  • Inspect the copper contacts—they should be clean and free of adhesive or ink.
  • Reinsert the cartridge firmly until it clicks into place.

 

2. Clean Cartridge Contacts

  • Power off the printer and unplug it.
  • Use a lint-free cloth slightly dampened with distilled water to gently clean the gold contacts on both the cartridge and inside the printer.
  • Let everything dry for 5 minutes before reinserting and powering on.

 

3. Reset the Printer

  • Disconnect the power cable from the printer and wall outlet.
  • Wait 60 seconds.
  • Reconnect the power cable directly to a wall outlet (avoid surge protectors).
  • Power on the printer and check for changes.

 

4. Update Firmware

Outdated firmware can misread new cartridges:

 

5.  Use HP’s Diagnose & Fix Tool (Windows)

  • In the HP Smart app, click Printer Settings > Diagnose & Fix.
  • Let it run a scan—it will automatically fix common connection issues.
    You can also access this tool on HP’s support page if needed.

Let me know how your printer responds after these steps—I’ll guide you further if needed.

 

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.
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