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‎10-07-2020 07:21 PM

HP Recommended

Hello, 

I have an OfficeJet Pro 9018 and bought it around spring 2020. I don't frequently use it and it has worked perfectly fine until now it suddenly gives me a message saying 'Supply System Problem' and shows a little Y yellow circle on top (I am assuming that has to do with the yellow ink cartridge). I don't understand what or where the problem is if my printer is hardly used and I hardly ever use color ink just mostly black ink, and my printer is not even a year old. I would gladly appreciate for anyone's help/answers. Thanks. 

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4 people had the same question
1 REPLY 1

‎10-10-2020 07:07 AM

HP Recommended

@Katirarubia, Welcome to the HP Support Community!

 

This could be an issue with the printhead of the printer or the yellow ink cartridge. Remove the yellow ink cartridge to check if the error message would change.

 

Kindly perform the steps mentioned in this document to resolve this issue.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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