Switched to AT&T "Printer is in error state"

[mark11111111111]

HP 4650 Switched to AT&T Printer is in error state

[VikramTheGreat]

Hi @mark11111111111,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your HP OfficeJet 4650 is showing a "Printer is in error state" message after switching to AT&T Internet, it's likely due to a network or driver communication issue. Here's how to fix it:

1. Power Reset Everything

• Turn off the printer.
• Unplug your AT&T router/modem for 60 seconds, then plug it back in.
• After your Wi-Fi is fully back online, turn the printer on.
• Restart your computer as well.

2. Reconnect Printer to New Wi-Fi

Since you switched networks, the printer may still be trying to connect to your old Wi-Fi.

On the printer:

• Tap the Wi-Fi icon on the printer screen.
• Choose Settings > Wireless Setup Wizard.
• Select your new AT&T Wi-Fi name and enter the password.

If it doesn’t show up, use the HP Smart App on your phone or computer to reconfigure the printer's Wi-Fi.

3. Remove & Reinstall Printer on PC

On your Windows computer:

• Go to Settings > Devices > Printers & scanners
• Select the HP OfficeJet 4650 > Remove device
• Open the HP Smart App or download the full driver from HP's site and reinstall.

4. Check Default Printer & Driver

• Make sure HP OfficeJet 4650 is set as the default printer.
• Avoid using the “Fax” version or Microsoft Print to PDF as the default.
• In Devices and Printers, right-click the printer > See what's printing > Printer > Use Printer Online if available.

I hope this helps.

Take care and have a good day.

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VikramTheGreat

HP Support