I bought an Envy Photo 6230 today as I needed to do some urgent printing and my old printer had given up.
As part of the set-up, I created my InstantInk account but unfortunately, after initially telling me there was no black cartridge installed when there clearly was, from the very first print the black was awful and got worse each time to the point where even printing the Print Report from the printers touchscreen no longer prints any black at all. 5 hours later having tried every single solution in the forums (including uninstalling and re-installing, all the maintenance tools and cleaning either side of the cartridge print head), now with two half empty cartridges and half a ream of paper wasted, it is back in the box ready to return tomorrow.
If I take the easiest (and clearly riskiest given other posts on here about black ink issues) option of just swapping for another 6230 how will I go about changing my InstantInk account to be set up for the new printer? Also if I have the same issue with the replacement printer and choose to go with another manufacturer, how do I make sure the account is cancelled before the first payment is taken?
I see that the printer is defective and you'd want to replace and re-enroll in the HP Instant Ink Program. Here is a document Cancel Your HP Instant Ink Service to show you how to cancel the subscription.
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