TOUCH PAD PROBLEM

[IMP55]

THE LIGHTS ON MY TOUCHPAD ARE SKEWED.  WHEN I PRESS THE 'HOME' ICON, IT TAKES ME TO THE HELP SCREEN.

WHEN I PRESS THE QUESTION MARK ICON, IT TAKES ME TO THE HOME SCREEN.  

THE TWO ICONS ARE WORKING IN REVERSE.

I have updated firmware.  I have unplugged power cord and the cord from the wall.  Waited 3 minutes .  Held Power button for 30 seconds  and then plugged everything back up.  I did not use surge protector or extension cord.  After the printer rebooted, the 'question mark' icon is on instead of the 'home' icon.  Help!

[Jay_G24 · Accepted solution]

Hi @IMP55,

I'd like to help!

We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[IMP55]

I apologize for taking so long to reply.  I am waiting for another modem.  I think the solution that you suggested is the way to go even though I have not done it yet.  I was going to reset my printer to the default settings initially.   I just thought there might have been a 'shortcut'.  That being said, it looks like have to reset it anyway. 😁  

Thank you for the solution.  I accept it.