Tango X not working

[jwoloshen]

I have a Tango X printer and it's not pulling the paper in - I have tried everything

[A_Gayathri]

Hi @jwoloshen ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing your HP Tango X printer isn't pulling in paper, it could be due to several issues, such as a paper feed problem, a blockage, or worn rollers. Here's a step-by-

1. Check the Paper

• Inspect for Quality: Use clean, unbent, and good-quality paper. Avoid damaged or curled sheets.
• Load Properly: Ensure the paper is loaded correctly into the tray, aligning with the paper width guides. Do not overfill the tray.

2. Inspect for Obstructions

• Remove the paper from the input tray.
• Use a flashlight to check inside for any debris, jammed paper, or foreign objects.
• If you see any obstructions, carefully remove them.

3. Clean the Rollers

The rollers might be dirty or worn, preventing proper paper feeding.

• Turn off the printer and unplug it from the power source.
• Locate the paper feed rollers (inside the input area).
• Use a lint-free cloth slightly dampened with distilled water to clean the rollers. Rotate them gently to clean all sides.
• Let them dry for 10–15 minutes before reconnecting the printer.

4. Reset the Printer

• Turn off the printer.
• Unplug it for at least 60 seconds.
• Plug it back in and power it on.

5. Update the Firmware

• Ensure your printer's firmware is up-to-date.
• Use the HP Smart app to check for and install firmware updates.

6. Run a Diagnostic Test

• Use the HP Smart app to perform a hardware diagnostic or print a test page.
• If the paper still doesn't feed, note any error messages displayed.

I hope this helps. 

Take care and have a good day.

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