Test page only prints in color, nothing else, why?

[mjc123]

HP office Jet pro8710

[The_Fossette]

@mjc123

I reviewed your post and I understand that you are facing issues printing.

Don’t worry, I assure you I will try my best to get this sorted.

• Are you able to make a copy?
• Are you getting any error when you print?
• Do you have the printer software installed on the computer?
• What is the Windows version you are using?

Meanwhile, I recommend you follow the below steps and check if it helps.

1. With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet. 
2. Remove USB cable, if present. 
3. Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge. 
4. Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer. 
5. Turn on the printer and wait till the warm-up period finishes and the printer is idle.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[mjc123]

Black and white only

NO COLOR

[The_Fossette]

@mjc123

Help me with the below information.

• Are you able to make a copy?
• Are you getting any error when you print?
• Do you have the printer software installed on the computer?
• What is the Windows version you are using?

Cheers!

[mjc123]

Yes, I am able to make copies only in black

No error messages

Software installed

Windows 10

I was able to print in color for many years previously

[The_Fossette]

@mjc123

Are you able to make a color copy?

Meanwhile, I recommend you root uninstall the printer and then reinstall it and check whether the issue is resolved.

Here is how it is done.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Download and install the printer software from the below link.

http://hp.care/2nikIQ9

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe