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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Bakel318
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Test page prints, but can't print documents, says it's not communicating

HP Recommended
HP Deskjet 2540
Microsoft Windows 7 (64-bit)

Have done print and scan assistant, have cleaned printer and cartriges.  Comes back everything is fine.

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Echo_Lake
HP Support Agent
HP Support Agent
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@Bakel318

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

 Open the print window to change print job settings for best results.

  1. Before printing, edit the document to adjust text font and size, choose layout options, and to change any other appearance settings.

  2. In the app you created the document in, click File or the menu icon (WordPad), then click Print to open general print settings.

  3. To access more layout, quality, and advanced print settings, click Printer Properties, Properties, or Preferences.

    The Document Properties or Printing Preferences window opens.

    Figure : Example of a Document Properties window with settings tabs and the Advanced settings button

    HP Document Properties window with settings tabs and the Advanced settings button
  4. Change the layout and paper settings for your print job.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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