Hi @russ14,
I'd like to help!
To assist better -
- Could you brief me on the issue?
- Are you able to make copies using the printer?
- Are you receiving any error messages on the printer/ computer when you initiate a print job?
Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.
Let me know.
And, Welcome to the HP Support Community
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Have a great day!