The hp smart app setup went smoothless but next to my printer on the app it says “printer can’t prin

[Robin281]

So the setup and all went pretty good but when i wanted to start printing it says on the app”printer can’t print”

[Sneha_01]

Hi @Robin281,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If HP Smart indicates "printer can't print" despite a smooth setup, here's a step-by-step guide to resolve the issue:

**1. Check Printer Status

• Ensure the printer is powered on and connected to the network.
• Verify that there are no warning lights or errors on the printer’s control panel.
• On your computer, go to the Printers & Scanners settings.
• Select your printer and view the queue. Clear any stuck print jobs and try printing again.

**2. Verify Printer Connection

• Confirm that your printer is connected to the same network as your computer or mobile device.
• Print a network configuration page from the printer’s control panel to verify its connection.
• In the HP Smart app, go to Printers and select your printer.
• Ensure that the app shows the correct IP address and that the status is "Connected."

**3. Run Printer Troubleshooter

• On your Windows computer, go to Settings > Update & Security > Troubleshoot.
• Run the Printer troubleshooter and follow the on-screen instructions.
• Download and run the HP Print and Scan Doctor tool to diagnose and fix issues.

**4. Update Printer Drivers

• Go to the HP support website and search for your printer model.
• Download and install the latest drivers and firmware updates for your printer.
• Remove the printer from Printers & Scanners on your computer.
• Re-add the printer and let Windows install the driver automatically or use the downloaded driver.

**5. Restart Devices

• Turn off the printer, wait for about 30 seconds, and then turn it back on.
• Restart the device you’re printing from to reset network connections.

**6. Check Printer Settings

• Ensure that your printer is set as the default printer on your computer.
• Try printing a test page from the Printers & Scanners settings to check if the issue persists.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support