The indicated cartridges are not communicating correctly with the printer

[ery231]

hello, I have installed a new original black cartridge for my HP 2775 printer, but I got the message "the indicated cartridges are not communicating correctly with the printer", the orange cartridge indication light on the printer is flashing, and the ink level indication does not appear, even though for colored cartridges there is no problem at all.
I have followed the instructions on the 
I even bought a new black cartridge for the second time but it didn't help and the problem still occurred.
can anyone help? Thanks.hello, I have installed a new original black cartridge for my HP 2775 printer, but I got the message "the indicated cartridges are not communicating correctly with the printer", the orange cartridge indication light on the printer is flashing, and the ink level indication does not appear, even though for colored cartridges there is no problem at all.
I have followed the instructions on the link https://support.hp.com/us-en/document/ish_1721989-1461843-16
and I even bought a new black cartridge for the second time but it didn't help and the problem still occurred.
can anyone help? Thanks

[Sneha_01]

Hi @ery231,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

When your HP 2775 printer shows an error message stating that the cartridges are not communicating correctly, even after replacing them with new original cartridges, there are several steps you can take to troubleshoot and resolve the issue. Here are the steps to follow:

1. Check Cartridge Installation

• Proper Installation: Ensure the black cartridge is properly installed.
  • Open the printer cover and remove the black cartridge.
  • Reinsert it, ensuring it clicks into place securely.

2. Clean Cartridge Contacts

• Cleaning Contacts: Sometimes, dirty contacts can prevent the printer from recognizing the cartridge.
  • Turn off the printer and unplug it from the power source.
  • Remove the black cartridge.
  • Use a lint-free cloth or cotton swab slightly dampened with distilled water to gently clean the copper-colored contacts on the cartridge and the corresponding contacts inside the printer.
  • Allow the contacts to dry completely before reinserting the cartridge.

3. Reset the Printer

• Resetting Printer: A reset can sometimes resolve communication issues.
  • Turn off the printer and unplug it from the power source.
  • Wait for about 60 seconds.
  • Plug the printer back in and turn it on.

4. Check for Firmware Updates

• Firmware Update: Ensure your printer firmware is up to date.
  • Go to the HP Support website and check for any available firmware updates for your HP 2775 printer.
  • Download and install any updates following the provided instructions.

5. Check Cartridge Authenticity

• Genuine Cartridges: Ensure that the cartridges are genuine HP products. Counterfeit or refilled cartridges can sometimes cause communication issues.
  • Verify that the packaging and the cartridges have the HP logo and hologram.

6. Try Another Cartridge

• Different Cartridge: Although you mentioned already trying a second new black cartridge, it’s worth trying a third one if possible, as the second one might also be faulty.

7. Printer Alignment

• Align Printer: Sometimes, performing a printer alignment can resolve cartridge issues.
  • On the printer’s control panel, navigate to the maintenance or setup menu.
  • Select "Align Printer" or "Print Head Alignment" and follow the on-screen instructions.

8. Check for Obstructions

• Obstructions: Ensure there are no obstructions or debris in the cartridge slot that might be preventing proper contact.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support