The information on panel is flashing orange

[Andie0919]

I have a error I can’t remove I’ve hard set it and it still persists 

[Hawks_Eye]

Hi @Andie0919 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thanks for sharing what’s happening—I’m really sorry you’re facing this persistent flashing orange light on the control panel. That kind of error can feel incredibly disruptive, especially when a hard reset doesn’t clear it. 

Let’s walk through a focused recovery sequence to help you identify and resolve the issue.

Step-by-Step: Resolve Flashing Orange Light on HP Printer Panel

1. Check for Specific Error Icons or Messages

• Look closely at the panel—does it show any symbols (like a paper icon, ink droplet, or wrench)?
• If your printer has a small display, note any error codes or messages.
• If it’s a button-only panel, count the number of flashes or check which buttons are blinking.

This helps narrow down whether it’s a paper jam, ink issue, or connection fault.

 

2. Power Reset the Printer

• Turn off the printer and unplug the power cable from both the printer and wall.
• Wait 60 seconds.
• Press and hold the Power button for 15 seconds while unplugged.
• Reconnect the power cable directly to a wall outlet (avoid surge protectors).
• Turn the printer back on and observe the panel.

 

3. Check Ink Cartridges and Paper Path

• Open the cartridge access door and remove all cartridges.
• Inspect for any protective tape or debris on the cartridge contacts.
• Reinsert cartridges firmly.
• Check the paper tray and rear access door for any jammed or misaligned sheets.

A flashing orange light often signals a cartridge or paper issue.

 

4. Print a Test Page from HP App

• Open the HP App on your Windows PC or mobile device.
• Tap your printer > Tools > Print Quality Report or Test Page.
• If the printer responds, the error may be cleared.

 

5. Update Firmware (If Accessible)

Visit the official HP support page:
HP Printer Drivers and Firmware

Enter your printer model and select your operating system.

Download and install:

• Printer Firmware Update Utility
• Full Software and Drivers

This can resolve persistent panel errors caused by outdated firmware.

Let me know what the panel shows after the reset and cartridge check. If you can describe the blinking pattern or any icons, I’ll guide you further based on that. You’ve done everything right—and I’ll help you get this sorted. 

You deserve a smooth, reliable print experience.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye