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Message 1 of 2
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The ink cartridge is full, but the colored ink won't print.

HP Recommended
HP Officejet Pro 6968

Hi,

My printer won't print out the colored ink. The ink cartridge information says the colored ink is full and whenever I try to print with color only black and white will print out. I have already changed the setting so that it can print color and not just black and white. What should I do so that the printer can print out the colored ink?

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HP Support Agent
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Message 2 of 2
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@vivicarat_

 

I reviewed your post and I understand that the printer is not printing color.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Are you able to make a copy in color?

 

Meanwhile, I recommend you root uninstall the printer and then reinstall it and check if it helps.

 

Here is how it is done.

 

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Download and install the printer software from the below link.

 

http://hp.care/2nikIQ9

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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